This page explains how to delete your account in the MotorGrounds mobile app (vehicle owners), operated by SOLUCIONES INTEGRALES DE SOFTWARE SOLINTSOFT TECHNOLOGIES S.A.S. (“Solintsoft”), and what happens to your personal data when you do. Full details about data processing are in our Privacy Policy.
Your account is deactivated immediately: you are signed out on all devices and stop receiving notifications. Deletion of the associated data is completed as described in section 3.
If you no longer have the app installed or can't sign in, email us at contact@solintsoft.com with the subject “MotorGrounds account deletion”, preferably from the email address registered on the account, stating that address in the message. To protect your account we will verify your identity before processing the request.
We handle requests within the timeframes set by Ecuador's LOPDP (15 days at most) and will confirm by email once the deletion is complete.
| Data | What happens |
|---|---|
| Account and profile (name, email, phone, profile photo) | Deleted. |
| Registered vehicles and their photos | Deleted. |
| Appointment requests and service records | Unlinked from your identity. The repair shop may keep, as an independent controller, its own records of the service it provided to you (e.g. appointment and work history). |
| Push notification token | Deleted; you stop receiving notifications. |
| Records required by law | We keep only data that a legal obligation requires us to retain (e.g. accounting or tax records, where applicable), for the period that rule establishes. |
Data is removed from active systems when the request is processed; backup copies are purged on their regular rotation cycles.