Cancellation Policy
This policy explains how to cancel appointments requested through MotorGrounds during the pilot.
1. Before work begins
Customers may cancel in the app while a request is pending or confirmed and the shop has not started the work order. We recommend canceling as soon as possible so the time can be released.
2. After work begins
When an order is in progress, the customer must contact the shop directly. In-app cancellation is no longer available because diagnosis, parts, transportation or work may already have occurred.
3. Cancellation by a shop
A shop may reject a request or cancel before completion due to availability, coverage, parts or another operational reason. The app will reflect the status after the platform receives the update.
4. Charges and refunds
MotorGrounds does not process payments during the pilot, so it does not issue refunds or charge cancellation penalties. Any amount arranged directly with a shop is governed by terms disclosed and accepted between the customer and that shop, and by applicable law.
5. How to cancel
- Open the appointment or order in MotorGrounds.
- Select cancel when the option is available.
- Confirm. If the option no longer appears, contact the shop or visit Support.
6. Contact
For questions, email contact@solintsoft.com. This policy forms part of the Terms of Service.